What the expert service covers
The first setup of a client, the import of existing lists, the chart of accounts, the approval matrix and the question of which target format the firm actually needs.
Expert service
Personal advice from the founder
No ticket queue, no first level. If the standard answer does not fit, you talk to the person who built the product. For the first setup, a system switch and the cases where software goes quiet.
Included in the higher plans · by mail, phone or on site in Vienna.
What it does not cover
Tax advice and legal advice. vorerfasst prepares the bookkeeping, responsibility for the books stays with the firm. For a tax question you need a tax adviser, not a software vendor.
How it works
- 1
Describe the case
One mail with the client, the system and what is not working.
- 2
We look at the data
With your consent, on the actual lists, not on a sample.
- 3
You get an answer
In writing, with the steps in order. On the phone if it is faster.
- 4
We stay reachable
The same person, not a new ticket number every time.
Questions
What does the expert service cost?
It is included in the higher plans. For a one-off system switch it is part of the flat price.
Is it tax advice?
No. It is help with the software and the data. Tax and legal questions stay with the firm or its adviser.
How do I reach you?
By mail to support@vorerfasst.at. We answer within two working days.